One stop high-tech solution provider for your Computers, Laptops and Network needs

Support/AMC

AMC (Annual Maintenance Contract)

System Support

AMC (Annual Maintenance Contract) is the written document that sets forth the terms of an agreement between a client and a maintenance service provider. GITS do AMC and the overall purpose for AMC is to have consistent fees and regular availability of the service provider at a savings over random or emergency calls. By securing a maintenance contract, the holder typically garners savings through the fixed or reduced fees and also gets regular relationship with GITS.

Benefits of the Annual Maintenance Contract (AMC)

In today’s competitive era, quality is a prime factor. Quality output from any equipment (Servers, Desktop computers, Laptops, Inverter, Generator, AC, EPABX System etc.) depends on equipment's repeat performance. To get repeat performance; equipment maintenance is a key factor. Maintenance of equipment with sound knowledge as well as special skills requires for the different equipment. Every organization may not have specialized maintenance team to take care of all variety of equipment. GITS is the best organization to support in maintaining these equipment as total Engineers and technicians aviable as per variety of equipment.

Contracted Items:

When Organization purchase servers, Desktop Computers, Laptops, Inverter, AC, EPABX System etc.

What’s included in the Annual Maintenance Contract?

  • 24x7 server monitoring
  • 24x7 workstation monitoring
  • 24x7 monitoring and support
  • Faster response and resolution
  • Unlimited remote help desk support
  • Onsite visit by our qualified engineers
  • Managed data backup and protection
  • Regular preventive maintenance
  • Instance or incident based call‐out support
  • Scheduled maintenance
  • Monthly health checkup
  • Periodic IT assessment
  • Monthly reports and executive dashboard summary
  • Around the clock network monitoring and reporting
System Support

Managed IT Department

One of the major dilemmas facing small business owners is covering the cost associated with maintaining an IT department. The fact is, if you have computers and a network, you need someone to maintain them. You need to have a technology plan and the ability to implement that plan. Many small business owners attempt to maintain their computers themselves, or they hire employees to do it for them. The problem with this is that the cost and time spent is not worth it. Also, technology is always changing and it can be difficult to keep up with the newest pieces of equipment or latest features and security. However, we can guide you in all your future information technology decisions. This is why an ever growing number of business owners have found it easier and more cost effective to let GITS Computer Systems be their virtual IT department. GITS can design and install your network and then maintain it from our office or yours. We can maintain your printers and computers and also design a security policy and help make sure your network is safe.

Whenever your network connects to the Internet, you expose your network to potential harmful threats from unknown networks and their unknown users. GITS can provide you with a reliable, secure network solution that will protect your files, clients, and organization’s integrity. With our complete network protections, we will protect your companies’ networks, servers, and workstations. Let our engineers design you a security solution that will protect you from threats from the inside and outside of your organization.

The Engineering Department at GITS is a highly respected team of individuals. Some of our certifications include MCSE, MCP, RHCE. Whether you need help in network design, service, major brand systems or custom configuration, GITS is your one-stop shop for all your networking and computing needs

Our Help Desk technicians have the resources to provide customers and end users with information and support to troubleshoot any technical problem and resolve it quickly and effectively in a friendly and professional manner.

Growing businesses need reliable server solutions for web servers, file and print servers, e-mail servers, storage servers, and specific business applications. Our servers offer robust performance, security, and reliability for all applications. Our flexible configurations allow you to be able to choose the right options and hardware upgrades that suit your needs in order to optimize performance. You can choose from multiple CPU cores, maximum memory, flexible storage and even choose between rack mounts and pedestals.

  1. Desktop Repair
  2. Our highly trained technicians will diagnose and repair any hardware or software issues with your computer within a short period of time.

  3. Laptop Repair
  4. Whether you need a screen replacement, hardware upgrade, or any other issue repaired, our experienced technicians will help get your laptop back quickly to shorten your down time.

  5. Software Repair
  6. We offer multiple software repairs which include virus removal, Microsoft Windows issue repairs, or data recovery, data backups, and transfers for desktops/laptops.

  7. IT Outsourcing
  8. your business can receive top quality IT Services when you outsource with GITS. We provide complete services including:

    1. Onsite & Remote Support
    2. Backup of Servers & Desktops
    3. Software Updates & Patches
    4. Hardware Repair of Servers, Desktops & Complete Network
    5. Network Monitoring Including Firewalls, Configurations, Virus Software & Updates
System Support